Paula Anne Vennells, CBE, was born in 1959. She is a British businesswoman and an Anglican priest. She was Executive Director of Post Office Limited from 2012 to 2019 before taking over as President of the Imperial College Healthcare NHS Trust in London. Paula has significant experience in large-scale business change, digital transformation, and cultural change. Previously, she was Commercial Director of the Whitbread PLC Group after beginning her career at Unilever and The real. Paula has held management positions in sales and marketing, commercial and supply chain with several major retailers.
Born, 1959 (age 60–61)
Early Life and Education
Vennells was born in 1959 and grew up in Denton, Lancashire. Having earned a funded place, she was educated at Manchester High School for Girls, an independent girls’ school in Manchester. He then studied Russian and French at Bradford University, graduating in 1981 with a Bachelor of Arts (BA).
She is a well known British Businesswoman.
Vennells began her career as a graduate apprentice at Unilever in 1981. She then went on to work for L’Oreal, Dixons Retail, Argos, and Whitbread. In 2007, she joined the post office as director of the group’s network. On April 1, 2012, she became its executive director. During her time as CEO, the post office went from losing £ 120 million a year to making a profit. In February 2019, it was announced that he would be leaving her post at the Post Office and in April of that year she assumed the presidency of the Imperial College Healthcare Trust, which heads St Mary’s, Hammersmith, Queen Charlotte’s, Charing Cross and Western Eye Hospital. in northwest London. She also became a member of the non-executive board of the Cabinet Office. In December 2019, the Post Office paid £ 58 million to sub-postmasters who were awarded compensation for past false prosecutions that had been based on evidence from the Horizon IT system. The judge presiding over the case, Mr. Justice Fraser, described the Post Office’s approach to the case as “institutional stubbornness” that: … it amounted, in reality, to simple claims and denials that ignore what has really happened, at least as far as the witnesses who came before me in the Horizon Issues trial were concerned. Equivalent to the 21st century equivalent of keeping the earth flat. Vennells later apologized to the workers affected by the scandal, saying: I am very sorry that we have not been able to find a solution and a resolution outside the dispute and for the anguish that this caused In January 2020, when the High Court vs. Post Office case ended, Vennells ‘tenure as CEO was heavily criticized by fellow conservative Lord Arbuthnot, who said: “The hallmark of Paula Vennells’ time as CEO was that she was willing to take awful advice from people on her management and legal teams. The consequences of this were far-reaching for the Post Office and devastating for the subposters. However, it appears that there have been no consequences for her. She described the behavior of the Post Office under her leadership as” cruel and incompetent.
In early March 2020, she resigned her position in the Cabinet Office. On March 19, 2020, Vennells was heavily criticized in the House of Commons, particularly by Kevan Jones, a deputy from North Durham, who said: Obviously, as a board member, she knew what was happening, including the strategy in the court case and the errors in the system. What happened? Earned a CBE on the New Years Honors List for services to the Post Office. That’s just rubbing salt on the wounds of these innocent people. There is a case where that honor was taken from you, and I would like to know how you got it in the first place when the court case is ongoing. In addition to that, she is now president of the Imperial College Healthcare NHS Trust. Again, I would like to know why and what due diligence was done to her as an individual … On a BBC Panorama show screened on June 8, 2020, reporter Nick Wallis is seen calling Vennells, who ends the call instead of answering her questions. Wallis says, “This is one of the biggest frustrations of covering this story … the constant rejection of the CEO and the people at the top to answer serious questions about what has been happening.” Vennells was due to appear before a select parliamentary committee to answer questions about the scandal on March 24, 2020, but this was canceled due to the Coronavirus crisis and questions from parliamentarians are being addressed in writing.
From 2002 to 2005, Vennells was trained for Holy Orders in the St Albans and Oxford Ministry Course. She was ordained a deacon in the Church of England in 2005 and as a priest in 2006. Since her ordination, she has served as a non-stipendiary minister at St Owen’s Church, Bromham in the Diocese of St Albans. On June 14, 2020, the BBC morning religious radio show highlighted Vennells’ handling of the post office scandal and the relationship to his role as a priest. A convicted former postmaster called the Bishop of St Albans to remove Vennells from office, Labor MP Chi Onwurah said she must be held accountable, and journalist Nick Wallis reported “real anger” that Vennells appeared to have been protected by “the establishment”, including The Church of England, which many see as immoral. The church declined to participate, but a statement from the bishop said it would consider acting if it received conclusive evidence of its wrongdoing.
In the 2019 New Year’s honors, she was appointed commander of the Order of the British Empire (CBE) “for services to the Post Office and charity.”
Married with two children, ages 19 and 17. Her husband is a global vice-president at engineer ABB. They live in Bedfordshire. She relaxes by going to church, cycling and skiing.